How to file a request/issue with the customer portal

Permanently deleted user

March 14, 2014 15:50

To request support from Trustonic, click on the "Submit a request" link top right

Then please fill out the details of your issue using the form provided:

Please include as much detail as possible, in particular:

Device information, i.e. S4 GT-I9500;
Attach any supporting log files, for example the logcat output of the application;
Trustonic platform information (screen shot from TBaseInfo);
The SUID of your device.

When you're done, just click Submit and an agent will get back to you as soon as possible.